TERMS OF SERVICE

Orders placed after 12PM PST will ship the following business day. Orders placed after 12PM PST on Friday will ship out Monday.

  

While we do our very best to ensure timely delivery of all orders, please note that delivery dates provided are estimates from the shipping couriers. 

SHIPPING 

Most orders ship same day.  We are not responsible for delayed shipment that may arise from peak seasons, weather and unforeseen circumstances.    

We provide standard and priority shipping options for domestic and international orders.  

 

All orders come with tracking numbers. Expected date of arrivals linked to orders is an estimate of when the package should arrive not a guaranteed date-of-arrival.   

 

  

If you are not satisfied with your purchase feel free to contact our customer service department within 3 days after delivery to process a return. Items must be in new condition with tags in place. Be sure to include your invoice and return items within 7 days after delivery date. 

  

After 7 days, returns will be processed as store credit.  The customer is responsible for all return shipping costs.  Custom orders are non-returnable and non-refundable.  Sale items are final sale and not eligible for a refund, exchange, or store credit.

  

  

If you receive an item that is damaged, please contact us immediately.

  

  

Returns typically take about 2-3 business days to process upon reaching our studio. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution. 

  

  

International buyers are responsible for import or customs charges that may be applied to their purchase.   

 

    

We do offer wholesale pricing.  Please contact our customer service department and a SPARROW sales representative will gladly forward you the necessary information.