25% Off Your Entire Order With Code: MarchMaddness

CUSTOMER CARE

PROCESSING TIME
Orders placed after 12PM PST will ship the following business day. Orders placed after 12PM PST on Friday will ship out Monday.
  
While we do our very best to ensure timely delivery of all orders, please note that delivery dates provided are estimates from the shipping couriers. 
  
  
SHIPPING 
Most orders ship same day.  We are not responsible for delayed shipment that may arise from peak seasons, weather and unforeseen circumstances.    
We provide standard and priority shipping options for domestic and international orders.  
 
All orders come with tracking numbers. Expected date of arrivals linked to orders is an estimate of when the package should arrive not a guaranteed date-of-arrival.   
 
  
RETURNS + EXCHANGES  
If you are not satisfied with your purchase feel free to contact our customer service department within 3 days after delivery to process a return. Items must be in new condition with tags in place. Be sure to include your invoice and return items within 7 days after delivery date. 
  
After 7 days, returns will be processed as store credit.  The customer is responsible for all return shipping costs.  Custom orders are non-returnable and non-refundable.  Sale items are final sale and not eligible for a refund, exchange, or store credit.
  
  
DAMAGED ITEMS
If you receive an item that is damaged, please contact us immediately.
  
  
REFUNDS
Returns typically take about 2-3 business days to process upon reaching our studio. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution. 
  
  
INTERNATIONAL ORDERS 
International buyers are responsible for import or customs charges that may be applied to their purchase.   
 
    
WHOLESALE INQUIRES  
We do offer wholesale pricing.  Please contact our customer service department and a SPARROW sales representative will gladly forward you the necessary information.   
  
  
PRIVACY GUARANTEE 
At SPARROW we fully respect your right to privacy. All personal information collected will NEVER be disclosed or sold to any third party. It is securely protected with encryption technology. This includes, but not limited to, your name, address, telephone number, and email address. Information provided to us is only to be used to process your order and to be add (mailing address and email address) to our mailing list.
   
  

Have any questions? Feel free to reach out here